OFFICIAL POLOK WEBSITE INFORMATION
PLACING ORDERS. PRICES. PAYMENTS. SHIPPING INFORMATION. RETURN & EXCHANGES
SPECIAL NOTE: CURRENCY RATES AND GEOLOCATION:
Please note that our system will try to identify your country and provide you with a currency better suitable to your market. If your country is included in currency exchange, you will receive a notification to confirm your currency at the top of the website. If you don’t receive this notification, you will be able to change the currency by using the currency selector located at the end of the page.
Orders can be easily canceled and refunded prior to shipping. For additional information on return and exchanges please check our policy below. For further questions, please contact us at: firstname.lastname@example.org
By submitting an order, you accept our Terms & Conditions. You also agree to comply with all other policies related to the service on our website.
Depending on the country of destination, the product prices may not include taxes. Please note that all prices are subject to change without notice.
Prices and final shipping cost information will be included in the confirmation email. Shipping fees may vary depending on the country of destination.
Due to the pandemic, we won’t be able to assure delivery times. Orders are typically delivered within 3 - 5 business days. Please accept our apologies if you experience additional delivery delays due to shipping issues that are out of our hands.Delivery may require a signature at the point of reception and a fast check of the parcel. Any damage of the parcel or lost content and issues should be reported to the carrier. This is a requirement to issue refunds related with delivery. Please keep your delivery receipt for your records.
For additional information and delivery rates, please click in the following link:
If you are not happy with your order, you may return it within 10 days from the delivery reception date. We will issue a partial refund (Purchase price minus shipping costs) once we’ve received the sunglasses back. Note that the customer is responsible for the Return shipping costs as well.
We are working to be able to provide a 100% free return service in the future.
Products should be returned complete (including the case), not damaged, and in his original conditions and packaging. Please note that you should guarantee the right use of an external cardboard box, that ensures the original package is well protected.
If you have any questions, please contact us at: email@example.com
We will contact you directly in the case of any issue with the returning process.